mdnperkins | 2024-11-06 16:45:16 UTC | #1
Hello Dev,
Is there a way to collect a sender's IP address? We want to determine the source address of some emails that were received by our agents. I'm not seeing any options to do this in the API thus far. Is such a thing possible?
Zino_Onokpise | 2024-11-18 16:41:15 UTC | #2
Hi mdnperkins
Genesys does not have access to such data as it is considered as a PII.
system | 2024-12-19 16:41:50 UTC | #3
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