Ian_Reid | 2023-05-02 13:52:20 UTC | #1
Is there any data/MI available that will confirm if the flow is Ofcom compliant, i.e. has the iVoice pre-recorded welcome message played within 2 seconds?
Only suggestion to date is that it might be possible via a customized reporting; by extracting the raw data (say via POST /api/v2/analytics/conversations/details/query) and building a logic on top of it to say calculate the difference between call connected and segment.type='ivr'.
Anyone else had to do something similar?
system | 2023-06-02 13:52:13 UTC | #2
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