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Omni sync status is not working with Purecloud

  • 1.  Omni sync status is not working with Purecloud

    Posted 06-05-2025 19:20

    liz06 | 2020-06-16 00:19:56 UTC | #1

    Hi,

    I have the omni sync status settings working fine when tested with Salesforce sandbox and Purecloud PROD. I configured the same settings in Salesforce PROD instance and tested with Purecloud PROD and it is not working at all.

    What could be wrong here?


    system | 2020-07-17 00:20:00 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 8024