"What made me smile was a conversation with a customer who was stuck. After I shared a new perspective, there was this pause, and then they said, 'I never thought about it that way.' Seeing that 'aha!' moment and knowing I helped them rethink truly makes my week."
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Patrick Wiedijk
Senior Manager CX Advisory
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Original Message:
Sent: 04-14-2026 01:34
From: Vasylyna Gumel
Subject: One small thing that made you smile this week
What's one thing that made you smile this week?
Could be anything - something funny, a nice moment, or just a good coffee :)
#CoffeeTalk
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Vasylyna Gumel
Senior CX Advisory Consultant
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