BillHsu | 2022-07-04 04:17:32 UTC | #1
I use
POST /api/v2/analytics/conversations/details/query
to get call history, but the time range can't be more than 7 days.
Any other API can provide longer time range for the same data?
Eos_Rios | 2022-07-05 12:31:24 UTC | #2
https://developer.genesys.cloud/analyticsdatamanagement/analytics/jobs/
BillHsu | 2022-07-06 00:06:25 UTC | #3
Thanks. I can query the data more than 7 days by Job mode. But when I execute
https://api.mypurecloud.jp/api/v2/analytics/conversations/details/jobs/{job ID}/results
I always get
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<HTML>
<HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<TITLE>ERROR: The request could not be satisfied</TITLE>
</HEAD>
<BODY>
<H1>403 ERROR</H1>
<H2>The request could not be satisfied.</H2>
<HR noshade size="1px">
Bad request.
We can't connect to the server for this app or website at this time. There might be too much traffic or a
configuration error. Try again later, or contact the app or website owner.
<BR clear="all">
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
<BR clear="all">
<HR noshade size="1px">
<PRE>
Generated by cloudfront (CloudFront)
Request ID: ezNRyAV83W3kpTDwsFOOfiN7YGdybPtYhKLF9n8JYrm0wXy9WeUw==
</PRE>
<ADDRESS>
</ADDRESS>
</BODY>
</HTML>
Any one get this?
BillHsu | 2022-07-06 00:11:04 UTC | #4
I know the problem, I fill something in request body, and it is successful when I remove the body.
John_Carnell | 2022-07-13 17:05:54 UTC | #5
This post was migrated from the old Developer Forum.
ref: 15371