Arthur_Bianchini | 2023-01-04 14:35:00 UTC | #1
Hi all,
We are using open message API to migrate our company Webchat solution.
I am using the https://api.mypurecloud.com/api/v2/conversations/messages/inbound/open API to generate new messages to flow or agent.
Reading the Open Message documentation I saw that a conversationId remains open 72 hour max. However we have some conversationId that remained open by over 100 hours.
There's a correct way to set the lifetime of a conversationId ?
tim.smith | 2023-01-04 14:36:18 UTC | #2
Arthur_Bianchini, post:1, topic:17844
Reading the Open Message documentation I saw that a conversationId remains open 72 hour max. However we have some conversationId that remained open by over 100 hours.
Please open a case with Genesys Cloud Care to investigate the conversation not behaving in the documented manner.
system | 2023-02-04 14:37:07 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 17844