lars.karlsson | 2024-01-07 11:55:43 UTC | #1
Hi,
I want to get back in json quick options from bot in open messaging right now I only get the text but not the options. How do I get the options that come after text? see image from standard messaging
{ id: '0f864841e1c81383330646d481a91634', channel: { id: 'a7209135-76e8-4769-9b25-3ed811008e92', platform: 'Open', type: 'Private', to: { id: 'crespino4@yahoo.com', idType: 'Email' }, from: { nickname: 'SL chat Open Messaging', id: 'a7209135-76e8-4769-9b25-3ed811008e92', idType: 'Opaque' }, time: '2024-01-07T11:49:52.331Z', messageId: '0f864841e1c81383330646d481a91634' }, type: 'Text', text: 'Hur kan jag hjälpa dig? Välj bland alternativen, eller skriv med ett par ord vad du behöver hjälp med.', originatingEntity: 'Bot', direction: 'Outbound', messageMetadata: { type: 'Text' } }
Greg_Boston | 2024-01-08 17:32:22 UTC | #2
@lars.karlsson please see this page for what is, and is not, supported on which channels today. https://help.mypurecloud.com/articles/channel-bot-and-touchpoint-capabilities-feature-comparison/ Currently those options are not supported on the open messaging channel. The good news is that it is being targeted already for this year. see https://genesyscloud.ideas.aha.io/ideas/DIG-I-773
system | 2024-02-08 17:32:43 UTC | #3
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