ibrahimsincap | 2024-10-22 14:43:45 UTC | #1
Hi,
I'd like to start a script when I make a call from directly dialpad. There is no problem while using "behalf of queue" but when I make a call directly from dialpad, there is no script.
I want to know if it's possible.
Any help would be appreciated.
Best regards,
İbrahim
crespino | 2024-10-23 16:49:08 UTC | #2
Hi Ibrahim,
Scripts are inherently linked to queued. For direct, non-queue calls there is no queue and hence no script. If you want a script then you'll have to use the Interactions panel to place the outbound call and select a queue so that the script linked to that queue can be displayed.
ibrahimsincap | 2024-10-25 08:04:21 UTC | #3
Thank you for clarification. I was assuming this but wanted to ask anyway, mainly to clarify.
system | 2024-11-25 08:04:26 UTC | #4
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