Abhijeet | 2020-06-29 06:46:28 UTC | #1
Hi Team,
I want to read oservicelevel metric from the conversation aggregate api endpoint.
When i group userid and queueid both together and query the aggregate endpoint then the oservicelevel is not returning me appropriate values, however it do return appropriate values when I group on queueid only.
We want the correct values based on grouping of queueid and userid both. Suggest a workaround.
Thanks,
Abhijeet Hivarkar
tim.smith | 2020-06-29 16:51:54 UTC | #2
Metrics starting with o are real-time observation metrics and will generally only be returned from observation queries, e.g. POST /api/v2/analytics/queues/observations/query. See Metrics on the developer center for more information:
o: observations — The current Genesys Cloud state, such as current users interacting on Genesys Cloud (oInteracting). Most observations are simple counters, but there are some special cases such a oServiceLevel (see aggregate queries.
Abhijeet | 2020-06-30 07:33:05 UTC | #3
Hello Tim,
We can read the oservicelevel metric through aggregated api. The issue is when we group by the aggregate endpoint based on userid and queueid then the response have data where oserviceleve ratio is always matching to tAnsweredcount. Which does not happen when we read the oservicelevel ratio with queueid grouping only.
Thanks,
Abhijeet Hivarkar
system | 2020-07-31 07:33:09 UTC | #4
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