TheRealKevinGlinski | 2021-03-08 17:25:52 UTC | #1
Can I get a verification that for the oServiceLevel stat in /api/v2/analytics/conversations/aggregates/query
that the numerator = tAnswered.Count - nOverSla.Count and the denominator = tAcd.Count - tFlowOut.Count
Thanks!
tim.smith | 2021-03-09 13:21:57 UTC | #2
Yes-ish. The numerator is correct, but the denominator is based on configuration. There's a brand new doc section that has the formulas (created in response to this question): https://developer.mypurecloud.com/api/rest/v2/analytics/conversation_aggregate.html#example_query
system | 2021-04-07 19:53:07 UTC | #3
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