Archana_Kumari | 2022-08-17 16:53:22 UTC | #1
Hi Team,
We are using PSTN mode i.e remote phone for outbound and inbound calls, however as soon as the agents calls and the customer picks up the calls, sometimes it gets disconnected immediately. And sometime it just works fine. Here's the event that we receive when it's not working properly. The event shows some error, however we have associated station to the logged in user, but something seems wrong.
{ "topicName": "v2.users.36ec9196-1715-4ced-b774-6a0f1d994903.conversations.calls", "version": "2", "eventBody": { "recordingState": "none", "participants": [ { "muted": false, "confined": false, "recording": false, "recordingState": "none", "id": "4b83458d-d00b-4e0f-a54c-5de521e39acd", "address": "sip:RemotePhone1@localhost", "endTime": "2022-08-17T10:31:09.670Z", "purpose": "user", "state": "disconnected", "direction": "outbound", "disconnectType": "client", "held": false, "wrapupRequired": false, "user": { "id": "36ec9196-1715-4ced-b774-6a0f1d994903" }, "attributes": {}, "errorInfo": { "messageWithParams": "No associated user", "messageParams": { "text": "No associated user" }, "message": "No associated user", "code": "error.ininedgecontrol.connection.insufficientPriviledges" }, "provider": "Edge" } ], "id": "93f0d363-36bc-499e-95c8-46f61f9b3867" }, "metadata": { "CorrelationId": "93966408-2050-4500-b221-0b3b0cabcb4c" } }
Can you please guide us with this?
Thanks, Archana
tim.smith | 2022-08-17 16:54:52 UTC | #2
This forum is for discussion surrounding the Platform API and custom integrations. Please open a case with Genesys Cloud Care to investigate system issues.
system | 2022-09-17 16:55:41 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 15931