remoterep | 2024-11-19 11:23:13 UTC | #1
We have a button in our crm that when an agent that is performing an outbound call on behalf of a queue detects voicemail they hit auto voicemail button and call is blind transferred into a flow and the text is being play by the tts and a voicemail if left to the customer.
We have observed that the voicemail part of the recording is missing, for some reason this part is not being recorded I would like to know if there a way to make this work. On the other hand we have enabled the ¨ external bridged transfers¨ as per recommendation but did not resolve the issue.
thanks in advance.
tim.smith | 2024-11-19 15:41:57 UTC | #2
Please open a case with Genesys Cloud Care for assistance with base product configuration and troubleshooting. This forum is specific to custom development and API usage.
system | 2024-12-20 15:42:46 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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