KathirAXA | 2019-03-25 02:11:38 UTC | #1
Hi,
We are extracting Chat transcripts from getconversationrecordings API. While parsing transcript body, often encounter errors like "'latin-1' codec can't encode character '\U00100083' in position 4850: Body ('\U00100083') is not valid Latin-1. Use body.encode('utf-8') if you want to send it encoded in UTF-8." "\U00100083" is just a sample, parsing fails for various characters.
We tried to handle it using Python replace command to replace some of these characters, but there are frequent failures for different characters.
What is the encoding used to store the transcripts? Is there a best practice to handle this error?
Thanks, Kathir
tim.smith | 2019-03-25 13:46:54 UTC | #2
The recording files should be in utf-8 format.
system | 2019-04-25 13:48:32 UTC | #3
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