Paul_Wilson | 2020-06-26 10:23:20 UTC | #1
Using GET https://api.mypurecloud.com/api/v2/conversations/calls/{ConversationId} to return the Participant Attributes in voice interactions. All seems to work well with Interactions under 90 days. But a 404 is received for interactions over that age.
Is there a way to get this information on older interactions?
Regards
tim.smith | 2020-06-26 14:18:34 UTC | #2
This is the expected behavior for the conversations APIs. Use an Analytics conversation detail job to export old and bulk data.
Paul_Wilson | 2020-07-15 12:48:12 UTC | #3
Thank You Tim. Sorry for the delay in replying.
Paul_Wilson | 2020-08-05 23:02:45 UTC | #4
@tim.smith
I changed the settings to incorporate the metrics
nBlindTransferred, nConnected, nConsult, nConsultTransferred, nError, nOffered, nOutbound, nOutboundAbandoned, nOutboundAttempted, nOutboundConnected, nOverSla, nStateTransitionError, nTransferred, oExternalMediaCount, oInteracting, oMediaCount, oServiceLevel, oServiceTarget, oWaiting, tAbandon, tAcd, tAcw, tAgentResponseTime, tAlert, tAnswered, tContacting, tDialing, tFlowOut, tHandle, tHeld, tHeldComplete, tIvr, tMonitoring, tNotResponding, tShortAbandon, tTalk, tTalkComplete, tUserResponseTime, tVoicemail, tWait
The system replied that oInteracting, oWaiting, oMediaCount were not valid Metrics. Is that correct?
tim.smith | 2020-08-06 16:43:37 UTC | #5
Paul_Wilson, post:4, topic:8124
The system replied that oInteracting, oWaiting, oMediaCount were not valid Metrics. Is that correct?
If the error message indicated you can't use those metrics, those metrics cannot be used with that request. Please refer to the request documentation for which metrics/dimensions are supported.
system | 2020-09-06 16:43:35 UTC | #6
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 8124