Marne | 2020-03-12 10:50:37 UTC | #1
I'm retrieving conversation details via /api/v2/analytics/conversations/details/query. In the conversation data that is returned via this service participants have sessions.
Maybe I'm overlooking something, but I can't find any explanation on these sessions.
- What defines a session for a participant.
- When / how are they created?
- Can a participant have multiple sessions of the same mediaType?
tim.smith | 2020-03-12 14:07:59 UTC | #2
- A session represents a piece of media for the participant. That could be voice, chat, email, etc.
- 1 session = 1 media, created as needed when media exists. Timestamps indicate the lifespan of the session.
- Yes. Most use cases result in a single session, but more are possible. The best way for you to understand the nuance of that is to look at various conversations in your org and see how they're structured.
system | 2020-04-12 14:07:59 UTC | #3
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