kike_zelenza | 2021-01-26 07:00:49 UTC | #1
Good Morning, We are starting a project and they propose the following to me:
They tell me that for example from an external switchboard - ivr, they can pass us to purecloud call parameters, is this possible?
MelissaBailey | 2021-01-27 18:09:45 UTC | #2
You can pass uui data to the call. In your flow use the built-in Call.UUIData variable to access the uui.
https://help.mypurecloud.com/articles/about-user-to-user-information-uui/
kike_zelenza | 2021-01-27 18:29:47 UTC | #3
That is, from an ivr totally unrelated to purecloud, can I pass data to a purecloud ivr?
Thnx
iullmann | 2021-02-02 15:48:18 UTC | #4
Kike_Zelenza,
The hard answer is that it depends.
Over SIP, you can send UUI data so long as you have a direct connection (not through a cloud carrier that may remove it) like an MPLS link. So long as your SIP header can contain UUI data, or your carrier TDM can pass UUI data, you can send data to the PureCloud environment.
Another option you could investigate is whether the PureCloud API is a valid mechanism for sending data for a call. You'd have to find a reference that you could pull off of the call to lookup data after the call is delivered, but it's also a potential possibility.
-Ivan
system | 2021-03-05 15:56:10 UTC | #5
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 9806