Anish | 2022-09-01 22:53:23 UTC | #1
Hi, is there a time limit to how far we can go back and patch a conversation using the PATCH /api/v2/conversations/{conversationId}/participants/{participantId} endpoint?
I have a use case where i need to run a process that goes back months of conversation and check if the wrap codes contains any PII data and if so, redact it as part of our compliance program.
tim.smith | 2022-09-19 16:37:27 UTC | #2
Conversation data is available for 60 days before it's removed from the conversation APIs and is only accessible via Analytics queries. https://developer.genesys.cloud/routing/conversations/#request-a-conversation
system | 2022-10-20 16:37:40 UTC | #3
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