Jack_Nguyen | 2020-11-02 11:44:09 UTC | #1
Hi team,
Is there any particular reason why patchUsersBulk API does not accept state in the body? I've tried [{ "id": THEUSERID, "state":"inactive", "acdAutoAnswer": true }] but it only updated acdAutoAnswer. Bulk Import feature using csv file in the UI also does not accept state.
We regularly clean up our users (set state = inactive) for security reason, and to have this work instead of making multiple patchUser calls to update each user could save us quite a lot of time, not to mention the rate limit if no.users to be updated is a few hundreds.
Please have this implemented if possible.
Regards, Jack
Jerome.Saint-Marc | 2020-11-02 12:44:19 UTC | #2
Hello,
The state attribute is not part of the supported Request schema (PATCH Body) of the update bulk users. You can only modify the ACD AutoAnswer with this endpoint. See the description of the API endpoint here.
The state can't be updated via a bulk request at this time.
You can vote for new ideas on the Genesys Cloud Product Ideas lab. Doing so helps Product Management to prioritize new features.
Regards,
Jack_Nguyen | 2020-11-03 00:41:31 UTC | #3
Thanks Jerome.
New idea has been submitted patchUsersBulk update state in bulk
system | 2020-12-04 00:40:52 UTC | #4
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 9217