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Permanently delete a (deleted) user

  • 1.  Permanently delete a (deleted) user

    Posted 06-05-2025 18:18

    Kenneth_Seiero | 2020-09-02 11:40:09 UTC | #1

    Hi

    I've been searching around a bit, and wasn't able to find any posts regarding permanent deletion of users in Purecloud.

    I can use the API to get the currently deleted users, but i'm looking for an endpoint to DELETE those users, for good.

    Is this available as an API endpoint? If not, how do i manage to delete users with status "deleted"?

    Best regards, Kenneth

    John_Carnell | 2020-09-02 14:58:52 UTC | #2

    Hi Kenneth,

    I actually was just having a discussion with our directory team on this. We do soft deletes on all our users and do not do hard deletes. The users will stay around so if you want to recreate the user you need to change the email for the "deleted" user to something new.

    Currently, we do not support permanently deleting users with our standard user APIs. Note: Deleted users are not able to access the platform.

    You can make a GDPR request via the GDPR API to delete the user's permanently.

    Here is a link to our:

    Just out of curiosity, what is your use case for doing a hard delete on users? I ask because I am having an ongoing discussion with our dev team about whether we should have a hard delete capability. Some use case examples would help.

    Thanks, John Carnell Manager, Developer Engagement

    Kenneth_Seiero | 2020-09-03 12:57:47 UTC | #3

    Hi John

    Thanks for your quick reply.

    Basically due to GDPR, we wish to only keep relevant data, or data which has a clear purpose in the future.

    As of a resignation/cancellation of employmentship, we wish to keep the employee for X time, before doing the hard delete.

    If not adding a HARD delete option in the API, it would be nice with an ORG setting, to define how many days, a deleted user should be kept, before deleting. This would actually be the prefered method (as this should not require an external data handler).

    Best regards, Kenneth

    system | 2020-10-04 13:06:50 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 8726



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