mahesh_pillai | 2022-03-22 10:10:11 UTC | #1
Hi,
We have a requirement where a set of users need to assigned with permissions to toggle auto answer for users. There are few supervisors who need to be having these permissions so that they can toggle their agents auto answer functions. But, I couldn't find a very specific permission to do so. Is there a specific permission for this function?
Regards, Mahesh
Jerome.Saint-Marc | 2022-03-23 16:17:20 UTC | #2
Hello,
The ability to change auto-answer value for a user is controlled via "directory:user:edit" permission.
This permission is not dedicated to the control of auto-answer toggle. It is to allow any updates on a user profile.
You can see the required permission on the API endpoint which is used by Genesys Desktop to update the auto-answer - PATCH /api/v2/users/{userId}
Regards,
dayanmn | 2022-03-24 16:28:03 UTC | #3
Hi Jerome, Are you saying that enabling this permission, we will be able to execute the PATCH API for messages? Tks, Dayan
Jerome.Saint-Marc | 2022-03-24 16:35:23 UTC | #4
I don't know what you mean by PATCH API for messages.
It is the PATCH endpoint for user --> /api/v2/users/{userId}
If you click on the link I had given in my previous answer, you will see in the API endpoint the Required Permissions to invoke this API endpoint. In case of PATCH /api/v2/users/{userId}, the "directory:user:edit" permission is required.
system | 2022-04-24 16:36:18 UTC | #5
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