Ron_Miraflor | 2018-02-01 16:47:10 UTC | #1
Is it possible to pick up the call via API while the agent is logged in to PureCloud? We are able to log in, hold, change status, outbound call and disconnect via API calls, and would like to know if pickup, as well as forward, is possible too via API call?
tim.smith | 2018-02-01 16:47:03 UTC | #2
Yes, but not if you're using a WebRTC station. You can use PATCH /api/v2/conversations/calls/{conversationId}/participants/{participantId} to set the state to connected for an alerting call (pick up). Here's an article about Transfers.
system | 2018-03-04 16:55:03 UTC | #3
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