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Place callbacks to specific queue for in-queue flows?

  • 1.  Place callbacks to specific queue for in-queue flows?

    Posted 06-05-2025 19:09

    Mostafa_OUDDERHEM | 2018-11-14 13:45:41 UTC | #1

    Hi,

    Is it possible to place the callbacks created during in-queue flows to a specific queue ?

    I know this is possible through inbound flows but not in-queue flows

    Thank you in advance

    MelissaBailey | 2018-11-14 15:01:34 UTC | #2

    Have your in-queue flow transfer to an inbound call flow and create the callback there

    Mostafa_OUDDERHEM | 2018-11-15 10:17:49 UTC | #3

    Thank you Melissa, I get it worked through Purecloud API (Createcallback)

    system | 2018-12-16 10:17:52 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 3981



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