alialjohani | 2018-10-08 10:07:12 UTC | #1
Hello Everyone,
I am facing an issue when I try to use /api/v2/conversations/calls in API Explorer that the outbound call is not made.
As you can see in the below image:
the call window appears but without any effects/ sounds!
Please note, I already enabled "Placing calls with another app?", and it is always on.
Anyway, this is the request body:
{ "phoneNumber": "0576890000", "callerId": "2184700", "callerIdName": "", "callFromQueueId": "c9d70451-343d-4ede-80ab-08b1eab5b3d6", "callQueueId": "", "callUserId": "", "priority": 0, "languageId": "", "routingSkillsIds": [], "conversationIds": [], "participants": [ { "address": "", "name": "", "userId": "", "queueId": "" } ] }
However, I am planning to use JS code to place the call, but before going through the code, I want to make sure it works as our customer want. I was thinking to go with /api/v2/conversations/callbacks to create the callback as it seems it is much smoother and working directly as it is supposed to.
Best Regards, Ali
alialjohani | 2018-10-08 10:44:20 UTC | #2
Hello Everyone,
It is working fine after using the following body request:
{ "phoneNumber": "0576890000", "callFromQueueId": "2385d804-1777-485f-8f15-4583333239b4" }
Best Regards, Ali
system | 2018-11-08 10:44:21 UTC | #3
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