Legacy Dev Forum Posts

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

PlaceCall via API, Call does not start dialing until Agent Focuses window

  • 1.  PlaceCall via API, Call does not start dialing until Agent Focuses window

    Posted 06-05-2025 18:22

    Skyler_Keough | 2022-07-06 15:46:56 UTC | #1

    Hello,

    I am placing calls via the api and integrating with a third party for contacts. I am able to successfully call the api and place a call for a user, but I noticed that the call does not start actually dialing until the agent focuses the genesys cloud window in their browser. Is this intended behavior, or could we work around this by chance?

    Thanks,

    Skyler

    tim.smith | 2022-07-06 19:58:57 UTC | #2

    I don't believe this is intended behavior, but it's unrelated to the API. Please open a case with Genesys Cloud Care to investigate the issue with the UI.

    system | 2022-08-06 19:59:03 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 15410



Related Content