canderson | 2016-08-02 19:14:21 UTC | #1
Using the AnalyticsAPI I've been calling PostConversationsDetailsQuery to get all recent conversations. I'm only getting the call conversations, though, and not seeing any chat conversations or email conversations.
Are chats and emails treated differently and not part of that response?
How would I get a list of all recent chats and emails, not just for a particular user, but using Client Credentials?
Thanks.
tim.smith | 2016-08-02 19:23:16 UTC | #2
That resource should return all media types, as long as you aren't filtering them out. You'll see the mediaType property on the participant's sessions. There's an example of getting an email back from this resource in this thread: https://developer.mypurecloud.com/forum/t/how-can-i-identify-a-conversation-has-ended-disconnected-in-the-conversations-details-query/202
canderson | 2016-08-02 20:02:58 UTC | #3
Found them! I'm taking the results from that query and processing them separately and I realized I was inadvertently filtering them out.
Thanks for setting me straight.
system | 2017-08-28 19:25:48 UTC | #4
This post was migrated from the old Developer Forum.
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