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postConversationsMessagesAgentless generates 409 error

  • 1.  postConversationsMessagesAgentless generates 409 error

    Posted 06-05-2025 19:23

    ahmedfaheem1980 | 2022-12-25 11:04:03 UTC | #1

    Hello ,

    Am trying to call postConversationsMessagesAgentless multiple times

    Some of API calls gives me the attached error

    Version number mismatch for the update operation. Get the latest version of the entity and try again.

    POST /whatsapp 200 2354.206 ms - 76 There was a failure calling postConversationsMessagesAgentless { message: 'Version number mismatch for the update operation. Get the latest version of the entity and try again.', code: 'conflict', status: 409, contextId: '3976ab7e-9532-4820-96f0-2c7e06b61c06', details: [], errors: [] }

    Any idea what could be the issue and why it starts to happem


    ahmedfaheem1980 | 2022-12-29 17:37:23 UTC | #2

    Can any one advise please


    tim.smith | 2023-01-03 18:47:15 UTC | #3

    Please open a case with Genesys Cloud Care to investigate; this is definitely a bug that we cannot investigate here. POST /api/v2/conversations/messages/agentless does not support sending a version anywhere in the request, there is no associated GET endpoint to "get the latest version", and it does not document that a 409 response is possible.


    Farshan_Ahamed | 2023-02-01 10:06:03 UTC | #4

    Hi @ahmedfaheem1980, was your problem solved? I'm facing similar issue in our client organization.


    system | 2023-03-04 10:06:55 UTC | #5

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 17759