Teja | 2022-04-25 14:10:53 UTC | #1
Hello, Is there a way for us to collect some information such as name in a html form and then invoke and pass the information to the Web messaging session and into Architect?
Are there any events or notifications that can be subscribed to know when a agent disconnects from the web messaging session?
Angelo_Cicchitto | 2022-04-26 08:37:10 UTC | #2
Hello. At the moment there is no event to detect when agent disconnects. You might be interested in this upcoming Idea https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-7 Regarding the form: we recommend that you consider alternative approach, to capture all necessary details in a conversational manner, via simple qualification Bot: the advantage of this approach is that you can easily determine within Architect flow whether new session vs. returning session, and also much more customizable & personalizable, and easy to deploy (you don't touch the website across future changes in business requirements). Potentially you can still build your own HTML form, and then use the Database plugin to pass the custom attributes when conversation starts (these are accessible as Participant Data in flow), see example.
system | 2022-05-26 08:37:34 UTC | #3
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