chris.shea | 2023-11-23 00:07:40 UTC | #1
Hi there, we are having a problem with the presence API here: presencedefinitions.
With the recent changes to division-aware secondary statuses, we noticed that presencedefinitions that are assigned to a specific division are not retrieved when calling the API method mentioned above. There is no parameter to specify a division and it will only retrieve presence definitions that are marked for all divisions.
We found a preview API that has a parameter for the divisionId that looks like it will do what we want but it is not generally available. Is there a timeline for when we can expect this API to be available?
https://developer.genesys.cloud/platform/preview-apis#get-api-v2-presence-definitions
Thanks, Chris
chris.shea | 2023-11-23 00:09:10 UTC | #2
Link to release notes for division-aware secondary statuses:
(https://help.mypurecloud.com/releasenote/october-18-2023/)
system | 2023-12-23 00:10:03 UTC | #3
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 23297