ziffland | 2023-09-20 19:19:07 UTC | #1
Is it possible to set up priority routing in web messaging through Salesforce data actions by checking the client's email?
For example, we are taking a client's email via a slot provided by a digital bot flow, can we then have a data action on the inbound message flow that checks that email for a certain tag in Salesforce and puts the client to the front of the queue if it matches?
I am fairly new to JSON so not sure where to start with this.
Thanks in advance!
system | 2023-10-20 19:03:57 UTC | #2
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