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Problem retrieving recordings

  • 1.  Problem retrieving recordings

    Posted 06-05-2025 18:14

    Luis_Saiz | 2019-03-27 16:18:10 UTC | #1

    Hello,

    I am building a java app that gets the recordings using the conversation id.

    GetConversationRecordingsRequest request = new GetConversationRecordingsRequest(); request.setConversationId(id); List<Recording> recordingList = new ArrayList<Recording>(); recordingList = apiInstance.getConversationRecordings(request);

    It returns the next API exception,

    {"status":403,"code":"recording.recording.view.permission.check.failed","message":"ForbiddenException: Recording view permission check failed for conversation 89901a7b-7366-4e0f-af91-70830a00b456","messageWithParams":"Recording view permission check failed for conversation {conversationId}'","messageParams":{},"contextId":"c02aa712-c345-478f-a68e-bfb292e80b29","details":[],"errors":[]}

    I have checked that the role used by the oAuth Client, using the client credentials grant type, has the "Recording>All Permissions" assignated.

    I am missing something else?

    Thank you

    Regards

    Luis_Saiz | 2019-03-28 09:28:26 UTC | #2

    I have just added all the permissions to the Role (the 28 pages), and the error still remains. What is wrong?

    Thank you

    tim.smith | 2019-03-28 20:24:30 UTC | #3

    This is supposed to work with client credentials, and I was able to perform a successful test that way. I chatted with the dev team for this API and there's not a clear answer why this is failing. Please open a case with PureCloud Care for further investigation.

    system | 2019-04-28 20:24:30 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 4879



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