Ana_Laia | 2018-04-23 08:52:39 UTC | #1
Hi everyone,
I have a problem when I execute a in-bound flow with a "Transfer to Flow" data action.
When I put this action on a certain places of flow it transfers to flow the correctly. However, when I move the action to other places I hear the "Pre-Transfer Audio" prompt and I do not hear anything else as well as the system don't disconnect the call.
If I place the action #64 before action # 34 it transfer without any problem.
If I place the action after action # 34 I hear the "Pre-Transfer Audio" and nothing more.
Additionally, I have "Event Handling" configured to disconnect the call if any error occur, thus I would hear the "Pre-handling audio" and the call would be disconnected.
Can you help me to figure out what's happening?
Thank you in advance.
Best regards, Ana Laia
Ana_Laia | 2018-04-23 10:42:48 UTC | #2
Update:
I did some tests and I came to the following conclusion:
If I use a different data action, it successfully transfer to the next flow, without any problem. The problem only happens when I use this specific data action.
Please note that this data action takes the success path, so there's no error when it's executed.
Hope this helps...
system | 2018-05-24 10:42:49 UTC | #3
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