Eduardo_Solano | 2018-04-18 20:52:20 UTC | #1
Hello All
Im using this function:
https://developer.mypurecloud.com/api/rest/v2/conversations/index.html#patchConversationsConversationIdParticipantsParticipantId
But im having the next error:
Error 500:
internal.server.error The server encountered an unexpected condition which prevented it from fulfilling the request.
If i go into context i see this:
"errorInfo": { "code": "error.ininedgecontrol.session.inactive", "message": "session cloud.command.disconnect is inactive for command cloud.command.disconnect", "messageWithParams": "session {sessionId} is inactive for command {type}", "messageParams": { "sessionId": "cloud.command.disconnect", "type": "cloud.command.disconnect" },
Do you know why this could be happening?
tim.smith | 2018-05-01 15:29:37 UTC | #2
Be sure that you're not setting values for all of the properties in the request body. They must all be null except for the one you want to have set. The error you're seeing is because your request is sending a value for state so PureCloud is trying to disconnect that participant, which it can't.
system | 2018-06-01 15:29:39 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 2754