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  • 1.  Problems accessing the new billing APIs.

    Posted 05-11-2026 19:24
    The new billing APIs have been responding with errors since the end of last month. Does anyone know why this is happening?

    /api/v2/billing/contracts

    /api/v2/billing/contracts/invoices

    When will they be working correctly again so we can continue testing?

    #BetaAnnouncement
    #NewFeatures

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    Misael Eduardo Rodriguez Acevedo
    Engineer Specialist
    ------------------------------


  • 2.  RE: Problems accessing the new billing APIs.

    Posted 05-12-2026 10:16

    Same here - not even mock data.  No matter what you send in, it gets the malformed error. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Problems accessing the new billing APIs.

    Posted 05-13-2026 15:33

    Hello Misael,

    Do you know exactly when you saw this started happening? I will check internally to see if there was some change that may have caused this.



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 4.  RE: Problems accessing the new billing APIs.

    Posted 05-13-2026 16:33

    Hello Jason;

    The last time we received a satisfactory response from these APIs was on April 6, 2026.



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    Misael Eduardo Rodriguez Acevedo
    Sixbell Colombia S.A.S.
    Engineer Specialist
    misael.rodriguez@sixbell.com
    ------------------------------

    Original Message


  • 5.  RE: Problems accessing the new billing APIs.

    Posted 05-14-2026 09:57

    I have been complainng to the PM and development teams for over a year on this API.  It is NOT going to work for us and I would guess for most partners out there.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 6.  RE: Problems accessing the new billing APIs.

    Posted 05-19-2026 11:01

    Thank you all for escalating. We are working to bring the data back online. Our apologies. 



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    Isla Taylor
    IT Director - Customer & Partner Digital Experience
    ------------------------------



  • 7.  RE: Problems accessing the new billing APIs.

    Posted 05-20-2026 11:08

    Hi Isla,

    Thanks for your response. I look forward to your confirmation so we can run more tests in this APIs.



    ------------------------------
    Misael Eduardo Rodriguez Acevedo
    Sixbell Colombia S.A.S.
    Engineer Specialist
    misael.rodriguez@sixbell.com
    ------------------------------

    Original Message


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