devanand_gawande | 2023-05-25 12:56:30 UTC | #1
Hello Team,
Could someone plz guide me how to use Process automation API with Triggers. I am not sure which Process AUtomation API needs to be configured and how to integrate with the below given topic. also let me know if this could trigger the INbound Survey call flow or not.(if I replace the workflow ID with the survey call flow ID). Topic:
v2.detail.events.conversation.{id}.customer.end
Requirement: If an agent disconnects a call, the call has to route to the Survey IVR.
Thanks in advance.
Ebenezer_Osei | 2023-04-24 20:01:28 UTC | #2
Here is a doc for Process automation: https://developer.genesys.cloud/platform/process-automation/
devanand_gawande, post:1, topic:19608
also let me know if this could trigger the INbound Survey call flow or not.
No, triggers only accept workflows as target
devanand_gawande | 2023-04-25 02:00:01 UTC | #3
Hello Sir, Thanks a lot, Is there any other way to trigger the Inbound Callflow (Survey Flow) on the event of Agent Disconnect. like using script etc.
Thanks. Dev
Jason_Mathison | 2023-05-25 16:31:55 UTC | #4
I don't think that there is any way to use triggers for this, as once the agent hits the disconnect button there is no longer a call to play a survey to.
Here is a similar thread on this issue: https://community.genesys.com/discussion/purecloud-post-call-surveys-options
--Jason
system | 2023-06-25 16:32:04 UTC | #5
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