78692638d4a24645fbf5 | 2022-11-14 16:27:58 UTC | #1
Hello,
I'm looking at interesting ways to understand if a call was consult-transferred, in real time. One of my approaches was to use the process automation events. As I was looking at the .user.end event, it looks like it might contain what I'm looking for, by having these transfer disconnect types.
"disconnectType": { "enum": [ "UNKNOWN", "ENDPOINT", "CLIENT", "SYSTEM", "TRANSFER", "ERROR", "PEER", "OTHER", "SPAM", "TIMEOUT", "TRANSPORTFAILURE", "CONFERENCETRANSFER", "CONSULTTRANSFER", "FORWARDTRANSFER", "NOANSWERTRANSFER", "NOTAVAILABLETRANSFER", "UNCALLABLE"
} ]
However, as I was doing testing last week on my different transfer types (blind, consult, acd conference).. I only received one disconnectType valu = TRANSFER. There wasn't the specific disconnect type (Consult_Transfer, etc)) that I was hoping for.
Could someone provide some guidance on these disconnect types, i.e. Are these different disconnect types available at this point in the event? Or, is it a roadmap item?
Thanks, Peter
78692638d4a24645fbf5 | 2022-11-21 14:49:52 UTC | #2
Hi,
Does anyone have any insights on this?
system | 2022-12-22 14:49:58 UTC | #3
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