Legacy Dev Forum Posts

agilio | 2021-08-05 18:54:05 UTC | #1

https://developer.genesys.cloud/forum/t/logoff-an-agent-via-the-api/2695

@Tim is this possible yet?

Jerome.Saint-Marc | 2021-08-10 12:59:30 UTC | #2

Hello,

This has not changed. I mean there is no public/documented Platform API endpoint that will log off agent in a single API request.

I can only suggest to request a new feature and share your use case at https://genesyscloud.ideas.aha.io/

Although I have not tried it in different configurations, I think you would at least need to trigger the following:

• update user's presence to offline PATCH /api/v2/users/{userId}/presences/purecloud
• delete associated station with the user DELETE /api/v2/users/{userId}/station/associatedstation
• delete auth tokens for the user DELETE /api/v2/tokens/{userId}

I can't say for sure if the list is exhaustive - but it is possibly enough (not sure about different types of phones - I tried with a WebRTC phone associated to the user).

Regards,

system | 2021-09-10 12:59:52 UTC | #3

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