saravanandvs | 2022-08-24 10:21:23 UTC | #1
Hi Team,
We are using outbound call in progressive Dialing mode. Once campaign on and queue on call connect customer to agent. After they spoke we are set in post call rule. In the rule set we are configure to workflow, send agents details, customer details and contact list details via genesys api send to aws.
Above scenario customer to agent connect working as expected. Now we are using this api "/api/v2/analytics/conversations/details/query" getting agent details.
But if customer not attend the call scenario we get system disposition (ININ-OUTBOUND-NOANSWER). We couldn't get agent details. We got error.
If possible How to get agent details like agent I'd, queue id in agent not connected scenario.
system | 2022-09-10 19:05:35 UTC | #2
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