Hi Alicia, really good question. I have found a lot of the AI training very useful to get an overview of the product, the concepts in play and how to get the best out of the delivery. I have also found it really useful to find out more about the Journey Management capability. My current deliveries focus on these elements and I feel I have a grounding of what we can do with the platform and help with customer conversations. In addition, I am focusing on the Business User learning path as it's non technical but it gives a good grounding what our customers would want to know.
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Vic Ahmed
Senior Project Manager
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Original Message:
Sent: 05-11-2026 03:58
From: Alicia Blazey
Subject: Project Managers...how to level up with Genesys Orchestrators
Hi there,
Would love to hear from Project Managers in this community - what do you find the most helpful resources, and is there any specific training that you have found helpful in your job?
Cheers,
#CoffeeTalk
#General
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Alicia Blazey
Manager, Professional Services (ANZ PMO @ Genesys)
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