divya.b.prabhu | 2019-08-30 15:34:08 UTC | #1
Hi @Richard.Schott, @GenesysCommunity,
A new lightning App bar is created and a script is created for all inbound calls. The problem that I am facing is: I am invoking the script from Architect Inbound Call flow using Set Screen Pop and it throws a error: This site can’t be reached
%7B%7Bscreen%20pop%20url%7D%7D* ’s server IP address could not be found.*
what is the reason for this error? Can I not invoke a script from Inbound flow without a screen pop. Since I am using the lightning App bar and once i click on scripts it automatically loads in the App bar.
- How to rectify this error?(** is it because of the My Domain config in Salesforce)
- Any other way to invoke script rather than set screen Pop?
Thanks @Richard.Schott, @GenesysCommunity !
Richard.Schott | 2019-08-30 17:22:39 UTC | #2
Something is wrong with your setup. Something is looking for "{{screen pop url}}". I'm not sure what you did, but I would recommend starting over because you have obviously gotten yourself in a strange spot.
Here's information on embedding the interaction window, which handles scripts for the Salesforce client: https://help.mypurecloud.com/articles/add-an-embedded-interaction-window/
here's some information on scripts in PureCloud in general: https://help.mypurecloud.com/articles/create-script/ https://help.mypurecloud.com/articles/enable-screen-pop/ https://help.mypurecloud.com/articles/manage-script-properties/
You can also simply set the default script for a queue on a per interaction type basis: https://help.mypurecloud.com/articles/edit-or-delete-queues/
system | 2019-09-30 17:27:10 UTC | #3
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