Roy_Sinclair | 2019-06-05 13:49:28 UTC | #1
Hi All
Please, could I have some assistance with the following issue we are having.
With an iOS device when we connect to the PureCloud website in Safari, the iFrame does not allow the correct device scrolling, I have found a solution to the problem however it would need to be implemented on PureClouds side.
The issue:
The app does not scroll as it should
Solution:
Above the div about the iframe in our case:
<div aria-hidden="false" id="ember2812" class="rendered-app visible app-instance app-8588190e-687b-4234-8319-6a363f75ba28 app-instance-ember1100 ember-view">
If we add the following code to the end of the div: style="overflow:auto;-webkit-overflow-scrolling:touch
This solves the scrolling issue full code change: <div aria-hidden="false" id="ember2812" class="rendered-app visible app-instance app-8588190e-687b-4234-8319-6a363f75ba28 app-instance-ember1100 ember-view" style="overflow:auto;-webkit-overflow-scrolling:touch>
The video with before and after the fix:
Here is a link to a video showing the issue and then the fix and showing the scroll difference.
https://www.dropbox.com/s/u3gh1ar27wqyb8z/iPad-scroll-issue.mov?dl=0
Kind regards, Roy Sinclair
tim.smith | 2019-06-05 16:53:02 UTC | #2
This forum is for customizations and API discussions. This is good info though; can you open a case with PureCloud Care to report it?
Zachary_Hinkle | 2019-06-05 17:04:14 UTC | #3
I directed him to start here. I'll assist him in opening a case with ServOps.
system | 2019-07-06 17:04:18 UTC | #4
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