Legacy Dev Forum Posts

sreejith | 2019-11-15 08:58:08 UTC | #1

Can we integrate Genesys PureCloud with SAP C4C CRM for Screenpop functionality within Purecloud agent desktop. We have access to SAP C4C Environment.

Could you help us with the necessary steps to built this integration?

tim.smith | 2019-11-15 16:48:29 UTC | #2

I'm not familiar with SAP C4C CRM to suggest what you need to do in your software, but these resources may be of interest to you:

• API Authorization - https://developer.mypurecloud.com/api/rest/authorization/
• API Resources - https://developer.mypurecloud.com/api/rest/v2/
• Notifications - https://developer.mypurecloud.com/api/rest/v2/notifications/notification_service.html
• SDKs - https://developer.mypurecloud.com/api/rest/client-libraries/
• Tutorials - https://developer.mypurecloud.com/api/tutorials/
• PureCloud Embeddable Framework - https://developer.mypurecloud.com/api/embeddable-framework/

system | 2019-12-16 16:48:04 UTC | #3

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