yuezhong | 2022-02-24 11:54:07 UTC | #1
POST (option1) /api/v2/analytics/users/details/query vs (option2) /api/v2/analytics/users/details/jobs /api/v2/analytics/users/details/jobs/{jobId}
Using same date time range, loop to get all result, but results data are not same.
Some user's primaryPresence or routingStatus array count in option2 always 1 extra greater than data obtained with option1. They are not consistent.
Example. Routing Status. Option 1 Data
{ "startTime": "2022-02-16T22:54:24.012Z", "endTime": "2022-02-16T22:54:28.699Z", "routingStatus": "OFFQUEUE" }, { "startTime": "2022-02-16T22:54:28.699Z", "endTime": "2022-02-16T22:55:41.469Z", "routingStatus": "COMMUNICATING" }, { "startTime": "2022-02-16T22:55:41.469Z", "endTime": "2022-02-17T00:21:32.901Z", "routingStatus": "OFFQUEUE" }, { "startTime": "2022-02-17T00:21:32.901Z", "endTime": "2022-02-17T00:21:33.784Z", "routingStatus": "IDLE" }, { "startTime": "2022-02-17T00:21:33.784Z", "endTime": "2022-02-17T00:21:33.785Z", "routingStatus": "INTERACTING" }, { "startTime": "2022-02-17T00:21:33.785Z", "endTime": "2022-02-17T00:39:25.081Z", "routingStatus": "INTERACTING" },
Option 2 Data
{ "startTime": "2022-02-16T22:54:24.012Z", "endTime": "2022-02-16T22:54:28.699Z", "routingStatus": "OFFQUEUE" }, { "startTime": "2022-02-16T22:54:28.699Z", "endTime": "2022-02-16T22:55:41.469Z", "routingStatus": "COMMUNICATING" }, { "startTime": "2022-02-16T22:55:41.469Z", "endTime": "2022-02-17T00:21:32.901Z", "routingStatus": "OFFQUEUE" },
> { > "startTime": "2022-02-16T22:55:41.469Z", > "routingStatus": "OFF_QUEUE" > },
{ "startTime": "2022-02-17T00:21:32.901Z", "endTime": "2022-02-17T00:21:33.784Z", "routingStatus": "IDLE" }, { "startTime": "2022-02-17T00:21:33.784Z", "endTime": "2022-02-17T00:21:33.785Z", "routingStatus": "INTERACTING" }, { "startTime": "2022-02-17T00:21:33.785Z", "endTime": "2022-02-17T00:39:25.081Z", "routingStatus": "INTERACTING" },
Another Example, (primaryPresence) Option 1
{ "startTime": "2022-02-16T22:01:50.720Z", "endTime": "2022-02-16T23:51:49.715Z", "systemPresence": "ONQUEUE", "organizationPresenceId": "e08eaf1b-ee47-4fa9-a231-1200e284798f" }, { "startTime": "2022-02-16T23:51:49.715Z", "endTime": "2022-02-17T00:08:58.761Z", "systemPresence": "BREAK", "organizationPresenceId": "227b37e2-f1d0-4dd0-8f50-badd7cf6d158" }, { "startTime": "2022-02-17T00:08:58.761Z", "endTime": "2022-02-17T00:43:13.297Z", "systemPresence": "ONQUEUE", "organizationPresenceId": "e08eaf1b-ee47-4fa9-a231-1200e284798f" }, { "startTime": "2022-02-17T00:43:13.297Z", "endTime": "2022-02-17T00:49:31.563Z", "systemPresence": "AWAY", "organizationPresenceId": "fe981c38-f120-4aeb-8c29-348323cbe51f" },
Option 2
{ "startTime": "2022-02-16T22:01:50.720Z", "endTime": "2022-02-16T23:51:49.715Z", "systemPresence": "ON_QUEUE", "organizationPresenceId": "e08eaf1b-ee47-4fa9-a231-1200e284798f" }, { "startTime": "2022-02-16T23:51:49.715Z", "endTime": "2022-02-17T00:08:58.761Z", "systemPresence": "BREAK", "organizationPresenceId": "227b37e2-f1d0-4dd0-8f50-badd7cf6d158" }, {
> "startTime": "2022-02-16T23:51:49.715Z", > "systemPresence": "BREAK", > "organizationPresenceId": "227b37e2-f1d0-4dd0-8f50-badd7cf6d158"
}, { "startTime": "2022-02-17T00:08:58.761Z", "endTime": "2022-02-17T00:43:13.297Z", "systemPresence": "ON_QUEUE", "organizationPresenceId": "e08eaf1b-ee47-4fa9-a231-1200e284798f" }, { "startTime": "2022-02-17T00:43:13.297Z", "endTime": "2022-02-17T00:49:31.563Z", "systemPresence": "AWAY", "organizationPresenceId": "fe981c38-f120-4aeb-8c29-348323cbe51f" },
Hope someone can explain ?
I have a requirement to build a report of the day of the total user online or offline in 30 minutes interval, i'm trying to get all the data and filter and count.
system | 2022-03-27 11:54:43 UTC | #2
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