Welcome Community

 View Only

Sign Up

  • 1.  query: I am going to remove attempts control and Rule sets for an existing campaign. Do we need to recycle?

    Posted 20 days ago

    Hello 

    Have query: I am going to remove attempts control and Rule sets for an existing campaign. Do we need to recycle?



    ------------------------------
    Nitin Devramshinde
    ------------------------------


  • 2.  RE: query: I am going to remove attempts control and Rule sets for an existing campaign. Do we need to recycle?

    Posted 20 days ago

    Hi Nitin

    From my understanding its not required to recycle the campaign when making these changes to the calling list - https://help.genesys.cloud/articles/edit-existing-campaign/

    Regards



    ------------------------------
    Stephan Taljaard
    EMBEDIT s.r.o
    ------------------------------



  • 3.  RE: query: I am going to remove attempts control and Rule sets for an existing campaign. Do we need to recycle?

    Posted 19 days ago
    Edited by Edgar Dreger 19 days ago

    @Nitin Devramshinde,

    The official documentation informs that some configurations do not require recycling and campaign stop, these are:

    • Rule sets
    • DNC lists
    • Contactable time sets
    • Abandon rate
    • Script
    • Division
    • Caller ID name and number

    The changes take effect immediately.

    https://help.genesys.cloud/articles/edit-existing-campaign/



    ------------------------------
    ---------------------
    Edgar Dreger
    Senior Genesys Analyst
    ---------------------
    ------------------------------



Related Content