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Query on Integrating Genesys with Intelligent BoT

  • 1.  Query on Integrating Genesys with Intelligent BoT

    Posted 06-05-2025 19:04

    Avinash_CV | 2024-09-25 08:18:41 UTC | #1

    Hi Team,

    Need help on the below use case.

    We have a SharePoint page where Genesys Web Messenger is deployed. Now we have a requirement to integrate the Genesys Bot with Intelligent Bot (Built on top of ChatGPT 10xModel) . The goal is to integrate using the API's provided by the Bot. The challenge here is we need to pass the user-based access token as part of authorization to the Bot.

    How can we extract the user-context based access token from SharePoint to Genesys and use them for authorization ? Do we have any similar use cases or suggestions is much appreciated.

    Thanks in Advance.


    system | 2024-10-26 08:19:05 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

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