Dileepkaranki | 2024-03-02 15:19:14 UTC | #1
Related to Queue performance report if segment end date for session is null. Is it getting counted for displaying noffered in report?
Dileepkaranki | 2024-03-19 16:38:30 UTC | #2
Hi @GenesysCommunity @BeckyPowell @Jerome.Saint-Marc @crespino @ZacharyHinkle @EbenezerOsei @JohnCarnell @JasonMathison @jon.vansteen @EosRios Could someone reply?
crespino | 2024-03-19 16:43:22 UTC | #3
nOffered has nothing to do with the segment end date. Per these docs (https://developer.genesys.cloud/analyticsdatamanagement/analytics/metrics#conversation-aggregate-metrics) nOffered is the number of interactions offered to a queue by an ACD.
system | 2024-04-19 16:44:13 UTC | #4
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