Chris_Carr | 2022-08-02 19:50:23 UTC | #1
Hi,
Is there an API in order to tell how many recordings exist on the Genesys Platform and also the date of the oldest recording?
I have looked at a few of of the policy enpoints but it does not return what I am looking for, is there a way to achieve this by any chance?
Thank you.
Kind Regards, Chris Carr
Eos_Rios | 2022-08-02 20:22:43 UTC | #2
Not without having saved all the data to another system to run that sort of analytics on.
this preview api may get you closer to that functionality some day; GET /api/v2/recordings/retention/query
Chris_Carr | 2022-08-02 20:25:41 UTC | #3
Thank you just to check, do you mean like once it is in an s3 bucket for example?
Thank you.
Kind Regards, Chris Carr
Eos_Rios | 2022-08-08 13:12:51 UTC | #4
That would be one example, or if you were exporting GET /api/v2/conversations/{conversationId}/recordingmetadata to a database for every conversation nightly, or capturing full conversation detail in a database and could cross reference the session.Recording flag with retention policies to back into how many should be out there and what the oldest should be.
Chris_Carr | 2022-08-02 20:35:33 UTC | #5
Thank you very much, I appreciate it!
John_Carnell | 2022-08-08 13:09:59 UTC | #6
This post was migrated from the old Developer Forum.
ref: 15763