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  • 1.  Queue Attributes

    Posted 06-05-2025 18:15

    CDLROUSER | 2019-08-07 00:25:01 UTC | #1

    Hi,

    I am trying to get the following attributes for a queue:

    1. Queue Name
    2. Queue Department
    3. Queue Id
    4. Queue Start Time
    5. Queue End Time

    Can you let me know which is the best Platform API to use to get the above attributes for a queue?

    Thanks Samir

    Becky_Powell | 2019-08-07 13:49:06 UTC | #2

    Hi there,

    You can use the Routing API to GET details about a queue: https://developer.mypurecloud.com/api/rest/v2/routing/

    You can use a queue query to show activity on a queue via the Analytics API: https://developer.mypurecloud.com/api/rest/v2/analytics/queue.html

    Have a great day!

    CDLROUSER | 2019-08-07 20:33:24 UTC | #3

    Hi Becky

    Unfortunately I cannot see the queue start time or the queue end time in the analytics/queue API.

    We are replacing our Legacy Genesys application with PureCloud. In the legacy Genesys Infomart database we did have a column queue start time and queue end time.

    I am trying to find these columns in the PureCloud application.

    Kind Regards Samir

    tim.smith | 2019-08-07 20:54:26 UTC | #4

    I don't understand what you mean by "queue start time" or "queue end time". A queue is a configured object used for routing, not a temporal object, so a queue doesn't have a start time or end time.

    CDLROUSER | 2019-08-07 21:13:14 UTC | #5

    Hi Tim,

    Thanks for the quick reply. In the Infomart database the queue start time was the create date/time of the queue. The date/time on which queue was created by the administrator.

    Kind Regards Samir

    tim.smith | 2019-08-07 21:20:45 UTC | #6

    See GET /api/v2/routing/queues/{queueId}

    CDLROUSER | 2019-08-07 21:28:23 UTC | #7

    Hi Tim,

    I have had a look at that API endpoint. Is the modified date same as created date?

    See screenshot below:

    Kind regards Samir

    tim.smith | 2019-08-07 21:29:30 UTC | #8

    No, the created date is the date it was created. The modified date is the date it was last modified.

    CDLROUSER | 2019-08-07 21:58:36 UTC | #9

    Unfortunately the API endpoint does not return the created date in the result.

    tim.smith | 2019-08-07 22:17:03 UTC | #10

    Please open a case with PureCloud Care to investigate the missing data; customer-specific data cannot be investigated via the forum.

    system | 2019-09-07 22:17:06 UTC | #11

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 5714



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