Nils_Schmidt | 2018-11-19 10:33:50 UTC | #1
Hello,
Is there an possible way to get queue details from the api? Something like which agent was in a certain queue at what time(start time & end time), in a certain intervall.
Thanks,
Nils
tim.smith | 2018-11-19 16:15:04 UTC | #2
Queue membership/activation isn't available historically, but you can get user presence historically a using user observation query.
Nils_Schmidt | 2018-11-20 08:31:08 UTC | #3
Hi Tim, I already thought this. Thank you!
system | 2018-12-21 08:31:08 UTC | #4
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