AndyJackson | 2023-11-29 09:32:51 UTC | #1
We have been asked if it possible to send a voice message that would be generated using Genesys TTS as a voice file
This is for One Time Password
Sending it as an SMS message is not an issue, that's just a data action and sending its inputs but we have been asked if its possible to send the OTP as a voice message to be picked up and listened to whilst an agent is on the phone with the customer
Andy
stevennichols | 2023-11-30 03:50:21 UTC | #2
AndyJackson, post:1, topic:23406
that's just a data action and sending its inputs but we have been asked if its possible to send the OTP as a voice message to be picked up and listened to whilst an agent is on the phone with the customer
Sorry I might be missing something. Wouldn't this be an agentless outbound flow used by a voice campaign? You state you already have a digital campaign that is configured off of a data action. Another data action would have to submit the OTP info to the voice campaign in the same fashion as the SMS.
AndyJackson | 2023-11-30 09:07:07 UTC | #3
Not exactly, what they want to do is send a voice message - a one time password generated using TTS in Genesys in this case, to SMS or MMS. I cant find a way to make it work, It may be possible when Rich Content is supported but at the moment I dont think its possible
system | 2023-12-30 09:07:45 UTC | #4
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