emil | 2017-05-30 16:53:26 UTC | #1
Hi,
My customer wants to use a 'service' number. They want to give there customers a 24/7 contact possibility. The 'schedule' change every week. In CIC I would user a Structured Parameter to put the number in, and use a handler te read the number. How can I create something in PureCloud? I have been told to use a webconnector but I can not choose one in the 'Bridge' and I can not find the right manuals. Reading a .TXT file would be enough. Can any of you point me in the right direction or maybe an example?
Kind regards,
Emil
tim.smith | 2017-05-30 16:54:47 UTC | #2
emil, post:1, topic:1358
I have been told to use a webconnector but I can not choose one in the 'Bridge' and I can not find the right manuals.
Creating a bridge server integration is definitely the way to go. You can consume the action in Architect, save the response phone number to a variable, and then transfer to the phone number (use the expression ToPhoneNumber(Task.phoneNumber) where Task.phoneNumber is the string variable with the target phone number). The bridge server integration is built by you from the ground up, so you can use a database, text file, or whatever suits you to determine the phone number to return.
Edit: Open a ticket with PureCloud Support to have the webservices-datadip connector type enabled for your org.
Can any of you point me in the right direction or maybe an example?
Check out the WSDD node.js example and the corresponding blog post. (The developer blog site isn't published yet, but you can still see the article in github)
RogierBosch | 2017-05-31 13:14:17 UTC | #3
Hi Frontliner :slight_smile:
If I'm well informed, soon there will be an option to change the routing based on queue status (# of users active in queue etc). This makes the external routing based on active users and not based on a schedule...So 24*7 calls will be answered.
In Cic I had a handler 'checkStatus'..every inbound call went to this handler and if a queue didn't have a active user the external transfer was triggert. The greatest thing was if an employee started earlyer or worked longer no changes needed to be made.
Definition 'Active user' -> On Queue, Interacting, Wrap-up/After work,
Groetjes
Rogier
system | 2017-07-01 13:14:32 UTC | #4
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